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 Forum theme:
“Trends & Innovations in Customer Service Channels”
Overview
One strong theme that has emerged in the current economy is to "get closer to the customer" through innovative Customer Experience Management. Businesses not only want to know their customers better, but they want to be able to predict consumer behaviour and expectations accurately, so they can be served better. At this event, practitioners will share their innovations and initiatives in customer service through case studies and panel discussions.
Venue: LT9 Room, London Business School, Regent's Park, London NW1 4SA, United Kingdom. Tel: +44 (0) 20 7000 7000
| Agenda: |
| 2.00pm |
Registration |
| 2.30pm |
Welcome |
| 2.45pm |
Topic:
Trends & Innovations in Customer Service Channels – How Citigroup is doing this
Keynote Speaker
Banesh Prabhu, International Operations Head, Global Consumer Group, Citigroup |
| 3.30pm |
Tea Break at Lower Ground Floor, Sainsbury Platform and Foyer |
| 3.45pm |
Panel Discussion
Banesh Prabhu, International Operations Head, Global Consumer Group, Citigroup
Martin Green, Vice President (EMEA), Satmetrix
Peter Massey, Customer Strategy Consultant & Co-founder of Budd
Moderated by Prof. Phanish Puranam, Associate Professor of Strategic & International Management, London Business School |
| 4.45pm |
Closing remarks and feedback for the next session |
| 5.00pm |
Wine and Cheese will be served at S1 lounge |
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For more details contact Anna Roberts at globalbpoforum@247customer.com
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